London | Mumbai: Canada Life has entered into a multiyear transformation and managed services agreement with Tata Consultancy Services (TCS), marking a significant step in the insurer’s technology modernization strategy across its European operations.
The multimillion-euro partnership will see TCS leverage AI and digital capabilities to modernize Canada Life’s IT infrastructure services, improve operational resilience, and enhance user experiences across Europe.
Under the agreement, TCS will support the modernization and management of Canada Life’s data centres, core infrastructure, end-user computing, and software lifecycle management.
The initiative is designed to increase automation, strengthen operational resilience, and deliver enhanced technology services for customers and business users.
The partnership brings together TCS’ technology expertise and the operational knowledge of Canada Life teams to create a strong foundation for the insurer’s long-term technology transformation journey.
The program is expected to deliver high-quality, cost-effective, and performance-driven IT services while helping Canada Life accelerate its technology strategy and achieve stronger business outcomes.
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Additionally, the agreement will enable Canada Life to scale its technology services more effectively and remain agile in responding to evolving business requirements.
Caroline Dibbs, Chief Information & Transformation Officer, Europe, said, “Working with TCS marks the next stage of our journey to modernise the technology foundations that underpin our business, and it was important to choose a partner that understands our long-term vision and shares our commitment to people and innovation.
“TCS brings deep technical expertise, strong transformation capabilities and a collaborative approach that aligns well with our strategy. Together, we will deliver lasting improvements to the technology services and capabilities that support our business and the people who depend on it.”
The collaboration further strengthens Canada Life’s technology modernization roadmap while supporting the company’s focus on delivering reliable and efficient digital services across its European businesses.
Commenting on the partnership, Vinay Singhvi, Head, UK & Ireland, Tata Consultancy Services, said, “We are delighted to be selected as the strategic partner for Canada Life’s technology modernisation journey across the UK and Europe. This co-operation is a testament to our leadership in AI-led transformation, marking a significant step on our journey to becoming the world’s largest AI-led technology services company.
“By leveraging our deep domain expertise, we will help Canada Life achieve greater operational efficiency, enhance resilience, and create a more agile, responsive IT ecosystem to support their long-term growth.”
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As part of the agreement, TCS will expand its infrastructure services talent base across the UK, Ireland, the Isle of Man, and Germany.
The company also plans to invest in learning initiatives, professional certifications, and career development opportunities to strengthen capabilities supporting Canada Life’s transformation program.
TCS has an established track record of enabling digital transformation for leading insurance, life, and pensions providers across the UK and Europe.
Through this strategic engagement, Canada Life will benefit from TCS’ expertise in AI-led transformation and managed services to modernize its technology environment and improve operational performance.
The partnership also reinforces TCS’ position as a preferred transformation partner for the banking, financial services, and insurance (BFSI) sector.
By working closely with Canada Life, TCS continues to expand its presence in the UK and Ireland as a strategic hub for delivering end-to-end technology services while strengthening its ability to serve insurance clients across Europe.
